PRIVACY POLICY & STATEMENT

 

This Privacy Policy discloses the privacy practices for the Salady America, Inc. and/or any affiliated companies (collectively, “Salady”) regarding its website(s) and various related services (collectively, “Services”).  Salady (also referred to as “Salady America,” “us” or “we”), is committed to protecting your privacy online.  Please read the information below to learn the following regarding your use of our Services:

You acknowledge that this Privacy Policy is part of our Terms of Use, and by accessing or using our websites, you agree to be bound by all of its terms and conditions.  If you do not agree to these terms, please do not access or use this website.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to issuing an e-mail to the e-mail address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user, review this website and this Policy periodically and to be aware of any modifications. Your continued use of the website after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

We respect your privacy, and we assure you that we will maintain and use this information responsibly.  This Privacy Policy does not apply to the practices of companies that Salady America does not own or control, or to individuals whom Salady America does not employ or manage, including any of the third parties to which Salady America may disclose user information as set forth in this Policy. If you visit a website that we host, mention or link to, be sure to review its privacy policy before providing the website with information.

 

PERSONAL INFORMATION WE COLLECT

Guests

When you use the Services, we may ask you to provide certain personal information. The personal information we collect from you depends on the nature of your interaction with us or the Services you use, but may include the following:

  • Contact Information.  We may collect personal and/or business contact information including your first name, last name, mailing address, delivery address, telephone number, email address, and other similar data.
  • Payment Information.  If you make a purchase online, you will be required to provide a credit/debit card number and related financial information (such as expiration date, security code and billing address), or other payment information, depending on the form of payment you choose.
  • Account Information.  We collect information such as your username and password when you create a Salady account, access our online services, or buy our products.  Account information may also include how you purchased or signed up for our Services, your transactions, billing and support history for the Services you use and anything else related to the account you create.
  • Usage Data.  This is the personal information we collect about you when you are using our Services, which may include information about the date and time of your logins and details of your use of third-party applications and advertising you receive.
  • Marketing and Communications.  We may also collect your preferences in receiving marketing from us and our partners.
  • Security Credentials.  We collect user IDs, passwords, email, and similar security information required for authentication and access to your Salady accounts.
  • Customer Service, Surveys & Promotions.  There may be times you provide us additional personal information when you interact with our customer support channels online or by phone or mail; when you participate in our customer surveys or promotions; or to facilitate delivery of the Services or to help us respond to your inquiries.  Types of additional personal information may include voice recordings, photographs, and videos.
  • Demographic Data. To help us better understand our customers, improve our products and services, and reach new markets, we may obtain information from third parties relating to your age, gender, education, household income and composition, and information about your lifestyle and interests, among other similar types of demographic data.
  • Device & Technical Data.  We collect technical information when you visit our websites or use our mobile applications or other electronic services.  This includes information such as you Internet Protocol (IP) address, your login data, the type of mobile device you use, your device operating system and browser type, time zone setting and location, language, device identifiers, the address of a referring website, the path you take through our websites, and other information about your session on our websites.
  • Geolocation Data.  We may collect information about your location by inferring it from your IP address or receiving it from your mobile device when your device is set to share location information.  For example, to assist us in showing you the nearest Salady location, we utilize location information provided by services such as Google Maps and Apple Maps.  For most devices and browsers, you can control the sharing of location data with us by adjusting your browser or device settings. For more about how Google Maps collects and shares location data, please review Google’s Privacy Policy.
  • Sensitive Personal Information.  There may be instances in which the personal information that you provide to us is considered “Sensitive Personal Information” under applicable privacy laws. Sensitive Personal Information we collect includes: precise geolocation and certain payment and account information that includes security codes, access codes, or passwords allowing access to an account.

Prospective Employees 

If you apply for employment with Salady America, we collect information as part of your application as well as the recruitment process.  Personal information collected may include: your name, personal email, physical home address, personal phone number(s), government issued id (passport, driver’s license #, SSN), date of birth, banking information, education, criminal background, job qualifications, employment history, financial statements, electronic signature, physical limitations & special needs, and references. We may also receive this information if you submit your application via a third-party site or through a recruiter or employment agency.

There may be instances in which the personal information that you provide to us is considered “Sensitive Personal Information” under applicable privacy laws.  Sensitive Personal Information we collect includes: racial or ethnic origin, philosophical beliefs, nationality, trade union membership, sexual orientation, political opinion, health information, citizenship, passport, driver’s license #, SSN, and other categories established by applicable law.  To the extent you make Sensitive Personal Information available to Salady America, where required by law you consent to Salady America processing such information in accordance with this Privacy Policy.

Franchisees & Developers 

If you apply to become a franchisee or developer with us, we may collect information as part of your application.  Personal information collected may include, but is not limited to: your name, date of birth, personal/work email, physical home address, personal phone number(s), government issued ID (passport, driver’s license #, SSN), photographs & videos, marital status, educational background, financial & banking, litigation history, criminal & credit history, job title, job qualifications, employment history, tax records, electronic signature, and military veteran status.

Some of the personal information that you provide may be considered “Sensitive Personal Information” under the privacy laws of some countries. Sensitive Personal information may include: racial or ethnic origin, philosophical beliefs, nationality, trade union membership sexual orientation, political opinion, health information, citizenship, passport, driver’s license #, SSN, and other categories established by applicable law.

Please note all information, including personal information submitted by you as part of the application process, may become part of your franchise or developer file.

Please also note personal information does not include: (i) publicly available information from government records, (ii) information that a business has a reasonable basis to believe is lawfully made available to the general public by the employee or from widely distributed media, (iii) information made available by a person to whom the employee has disclosed the information if the employee has not restricted the information to a specific audience, and (iv) de-identified or aggregated information.

 

Sources of Information

We Collect Information Directly From You

When you use our Services, we may ask you to provide certain personal information.  For example, we collect information if you place an order, create an account, or contact us. We also collect information from you if sign up for email communications, submit a job application or a franchise inquiry/application form, or otherwise submit your information to us. This could be in person, by phone, email, or online.

We Collect Information Automatically

When you visit or interact with the Services as well as any third-party advertisers and/or service providers, we may use a variety of technologies that automatically or passively collect information about your online activity.  We and our service providers use technologies such as cookies, web beacons, unique advertising identifiers, and mobile device identifiers to collect information about the use of our websites and mobile services.

We Receive Information from Third Parties

We may collect information about you from other companies and organizations, including our service providers, public databases, social media platforms, affiliated companies, our marketing partners or various organizations established for the benefit of Salady franchisees.  This includes, for example, information from social media platforms and our affiliates that may include your demographic information, media consumption, previous purchases, loyalty program information or purchasing preferences.

We Collect Information that is Publicly Available

We may collect public information about your when you interact with us through social media.  By collecting additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.

We Combine Information

We may combine the information we receive about you, including information you provide directly to us and information we automatically collect through our Services, as well as information collected across other computers or devices that you may use, from other online or offline sources, and from third parties.  If we combine your personal information and non-personal information, we will treat the combined information as personal information in accordance with this Privacy Policy.

 

HOW WE USE YOUR PERSONAL INFORMATION

We may use the information we collect in the following ways.

To provide our services and contract with you, including to:

  • carry out your requests, fulfill orders, and process payments for our products and services;
  • establish and manage your accounts;
  • communicate with you about your orders, purchases or accounts with us, or changes to our Terms of Use or Privacy Policy, including handling any requests, questions or comments you may have;
  • communicate about, and administer your participation in, special events, programs, webinars, surveys, contests, sweepstakes, and other offers or promotions;
  • provide online services to you, which includes our websites and/or mobile applications;
  • provide customer support, including processing any concerns about our services;
  • verify your identity, such as on service calls, login credentials;
  • enforce our contracts with you and fulfill the performance of a contract; and
  • for legitimate human resources and business management reasons

To market to you, improve our services, and the following legitimate business interests, including to:

  • personalize your experience in our restaurants and on our online services;
  • verify your identity or communicate with you about your activities with respect to our Services;
  • operate, evaluate, and improve our business, including developing new products and services, managing our communications, conducting consumer and operations research, assessing the effectiveness of our sales, marketing and advertising, analyzing and enhancing our products and services, performing accounting, auditing, billing, reconciliation and collection activities;
  • administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
  • respond to and process applications from potential franchisees and developers and potential employees;
  • conduct criminal and credit background checks as permitted or required by law;
  • identify and evaluate candidates for potential employment, as well as for future roles that may become available;
  • conduct interviews and communicate with you regarding your candidacy for your employment or franchise relationship with us;
  • use analytics and profiling technology to personalize your experience; deliver content (including advertising) tailored to your interests and let you know how to use our Services;
  • link or combine with information we receive from others to help understand your needs, use for interest-based or targeted advertising or re-targeting on your computers or other devices;
  • ensure the security of our networks and systems, including to help diagnose technical and service issues, troubleshoot issues, bugs or defects related to your account or activities; and
  • corporate transactions, including sale, acquisition, merger of Salady America

To comply with applicable law, including to:

  • comply with all applicable laws and our policies;
  • equal opportunity assessments and accommodations;
  • establish or defend a legal claim; and
  • monitor and report compliance issues.

With your consent (where required by applicable law), we may use the information we collect for the following purposes:

  • to process Sensitive Personal Information (where required by applicable law)
  • to send you emails or text messages about the products and services, competitions, offers, promotions or special events we believe may interest you;
  • to send you emails or text messages about the products and services of our business partners;
  • provide location-based services;
  • use cookies and similar technologies.

We may use the information we collect about you in other ways, which we will tell you about at the time we collect it and for which we will seek your consent if required by law.

 

SHARING YOUR INFORMATION

We may share information collected from or about you with the following categories of companies in the following ways:

Affiliated Companies

Salady and its affiliated companies may share your information amongst our entities in order to administer our franchise programs, process orders and requests, expand and promote our product and service offerings, and carry out legitimate business purposes as described in this Privacy Policy.  We will not use or share personal information, except as set out in this Privacy Statement.

With Third Parties 

Our Franchisees and Developers.  If you choose to contact us or submit a survey about your experience in a Salady franchisee’s restaurant, we may share your information with the Salady franchisee in order for them to address your request, compliment or complaint. We may also share your information with the area developer or master franchisee who oversees the territory in which the restaurant is located.  Our franchisees and developers are independent contractors of Salady America who are responsible for the growth of the franchise in a specific territory. 

Vendors and Service Providers.  We may share your personal information with vendors who provide services to us, such as business, professional or technical support functions.  This includes, but is not limited to: service providers that host or operate our Services; payment processors; food delivery companies; data processing or other information technology services; research and analytics vendors, customer experience management services and vendors that assist with personalizing individual customer experiences.  We do not allow these vendors to use or share this information for any purpose other than to provide services on our behalf.

Advertising Partners. We may share information with third parties to provide marketing and advertisement purposes, including to provide cross-contextual behavioral advertising on our websites.

Corporate Transactions.  Your Personal Information is considered a company asset and may be disclosed or transferred to a third party in the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding) of Salady or a division thereof, in order for you to continue to receive the same products and services from, or to continue the same or similar relationship with, the third party.

Legal Compliance.  We may disclose your information if we believe that the disclosure is required by law, a subpoena or other legal process, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property or safety of Salady America, its affiliated companies or our guests, franchisees or partners.

When You Consent.  We may share your information with other companies if you give us permission or direct us to share the information.

 

COOKIES AND TARGETED ADVERTISING

We use cookies and similar technologies for a wide range of purposes in our websites, applications and email communications to deliver the Services and improve your experience. For example, we use information collected from cookies and similar technologies to help us recognize you, customize and improve your experience, provide security, analyze usage of the Services, gather demographic information about our user base, to offer the Services to you, to monitor the success of marketing programs, and to serve targeted advertising on our site and on other sites around the Internet.

Do Not Track: Some browsers have “do not track” features that allow you to tell a website not to track you. We do not currently respond to those signals unless noted in this policy.

 

OPTING OUT

Cookies and Other Technologies

 Your browser may give you the ability to control cookies or other tracking tools. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work.

To manage your cookie preferences, please visit https://saladyusa.com/cookie-policy/.

Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online. Visit the “AdChoices” browser settings website to control the collection and use of data for interest-based advertising on this browser.  European users should use the “Your Online Choices” website.

Please note, options you make are browser and device specific. 

Marketing Communications

You may opt-out of marketing communications by following the opt-out instructions in the marketing emails we send you or you can also contact us by using the contact details provided under the “Contact Us” section.

 If you do opt out of receiving marketing emails from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered.  Opting out of one form of communication does not mean you’ve opted out of other forms as well.  For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Please note that if you are receiving communications from a Salady franchise, then you will need to opt out from them directly.

YOUR LEGAL RIGHTS

 Depending on your state/jurisdiction of residence, you may have the following rights:

Right to Know, Access, or Confirm.  Residents of certain covered jurisdictions have the right to know certain information about our data practices, including:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose or sold or shared;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold or shared;
  • The business or commercial purpose for collecting selling or sharing the personal information; and
  • The specific pieces of personal information we have collected about you.

 

Right to Correct .  If you believe that your personal information is incorrect, incomplete or outdated, you may request the revision or correction of that information.

 

Right to Delete. You have the right to request the deletion of personal information that we collected from you.

Right to Opt Out.  We do not sell personal information for monetary consideration. However, as detailed above, we disclose certain categories of personal information to third parties for purposes that may be considered “selling” or “sharing” for targeted or cross-context behavioral advertising under certain state law.  You have the right to opt-out of the selling or sharing of your personal information by us to third parties at any time. You may submit a request to opt-out by clicking Do Not Sell or Share My Personal Information and following the instructions.

 How to Exercise Your Rights. To exercise any of these rights, please contact us as described in “Contact Us”  In the request, please specify which right you are seeking to exercise and the scope of the request.  We may require specific information from you to help us verify your identity and process your request.  If we are unable to verify your identity, we may deny your request.

After you make a request to exercise any of the rights above,

  • We will verify your identity and you will need to confirm the information.  We will verify your identity based upon information that you previously have provided. Where possible, we will use information we already hold about you in order to confirm that you are who you say you are.
  • We will confirm our receipt of your request within 10 days.  If you have not received a response within a few days after that, please let us know by contacting us.
  • We will respond to your request within 45 days of receipt of the request, if possible.  If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.

In certain cases, a request may be denied, for example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (for example, we do not want very sensitive information disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.  If we deny your request, you may have the right to appeal that rejection within a reasonable time period.  To do so, you can contact us as described in the “Contact Us”

If you would like, you may designate an authorized individual or agent to make a request on your behalf. We will deny requests that do not evidence sufficient proof of authorization from you. To verify that an authorized individual or agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

State-Specific Notices

California (California Consumer Privacy Act (“CCPA”), as amended).  California residents have the right to know/access, delete, correct, and opt out of sale/share of personal information, and to limit the use of sensitive Personal Information. We may collect categories such as identifiers, commercial information, internet/network activity, geolocation, audio/electronic information, and inferences.  We do not sell Personal Information for money, but we may “share” for cross‑context behavioral advertising unless you opt out via “saladyusa.com/do-not-track”  We do not use or disclose Sensitive Personal Information for purposes that would require a right to limit under CCPA.  For categories of information collected, sources, purposes, and disclosures, see above. 

California residents may request information about disclosures to third parties for direct marketing purposes.  In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California customers may request further information about our compliance with this law by contacting us as described in “Contact Us”

 We will not discriminate against individuals who exercise their privacy rights under applicable law.

 

CHILDREN’S PRIVACY

 Our services are not intended for use by children under the age of 13 or equivalent minimum age depending on the jurisdiction.

If you are a parent or legal guardian and believe we may have collected information about your child, please contact us as described in the “Contact Us” section.

 

INTERNATIONAL TRANSFERS

Due to our global operation, we may transfer your personal information to recipients, including our affiliates and service providers, in countries other than your country of residence, including the United States. These countries may not have the same data protection laws as your home country.  By using our Services, you consent to the transfer of information to countries outside of your country of residence.

 Personal information transferred outside the EEA, the UK, and Switzerland to countries that the European Commission or UK Information Commissioner’s Office (ICO) have not found to provide adequate protection will be protected by appropriate Standard Contractual Clauses or other EU or UK –approved  mechanisms, as required by law.

 

RETENTION OF YOUR INFORMATION 

We will retain your information only for as long as necessary for the purposes for which the information was collected (e.g., for as long as your account is active or as needed to provide services to you) and to the extent required to comply with applicable laws, statutes, regulations of state and federal governments, regulatory bodies, or for legal or other obligations..

 

CHILDREN’S PRIVACY

Our services are not intended for use by children under the age of 13 or equivalent minimum age depending on the jurisdiction. 
If you are a parent or legal guardian and believe we may have collected information about your child, please contact us as described in the “Contact Us” section.

 

CONTACT US

To exercise any of your rights or for any questions about our processing of your Personal Information, please contact Salady America at:

Salady America, Inc.

Attn:  Privacy Rights Request

3435 Wilshire Blvd #3005 Los Angeles, CA 90010

contact@saladyusa.com

(657)620-0108

Please note, only you or someone legally authorized to act on your behalf may make a verifiable request related to your Personal Information.  To designate an authorized agent, please submit appropriate designation letter with your identifiable personal information and signature to Salady America.  Please note, we cannot respond to your request if we cannot verify your identity or if we do not receive proper documentation supporting or evidencing authorization to make request on our behalf.

Please allow 45 days to respond your request.  If more time is needed, you will be notified in writing.

 

Updated February 11, 2026

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